Our Service

Operational Excellence & Performance Improvement

Our services are modular. You can engage us for a focused diagnostic, a targeted improvement sprint, or a longer-term programme.

We deliver practical operational excellence services designed for organisations with high operating costs, complex assets and limited internal capacity for improvement.

We identify and eliminate hidden cost leakage across operations without disrupting service delivery.

Typical focus areas include:

  • Inefficient workflows and duplicated effort
  • Poorly controlled energy and utilities usage
  • Underperforming service contracts
  • Reactive maintenance costs
  • Inventory and resource inefficiencies

Outcome:
✔ Above 15% reduction in controllable operating costs
✔ Improved predictability and control

Energy and facilities costs are one of the largest and most poorly managed.

We support organisations to:

  • Analyse energy usage patterns and baselines
  • Reduce night, weekend and holiday consumption
  • Optimise heating, plant and controls
  • Track and verify savings over time

We Optimise, not just supplier switch.

Outcome:
✔ Lower energy bills
✔ Reduced carbon emissions
✔ No unnecessary capital spend

Organisations overspend on assets due to reactive decision-making and poor lifecycle planning.

We help you:

  • Shift from reactive to planned maintenance
  • Prioritise assets based on value and risk
  • Achieve payback within 5 years where possible
  • Improve CAPEX investment decisions
  • Project manage end-to-end

Outcome:
✔ Better return on capital
✔ Fewer failures and downtime
✔ Stronger long-term asset performance

You cannot manage what you cannot see.

We build executive-ready dashboards covering:

  • Cost drivers and trends
  • Energy and facilities performance
  • Asset reliability
  • Site-by-site benchmarking

Outcome:
✔ Clear visibility for leadership
✔ Faster, better decisions
✔ Accountability across teams

Contracts often exist, but performance is rarely managed.

We support:

  • Supplier performance benchmarking
  • KPI and SLA redesign
  • Identification of overbilling and leakage
  • Evidence-based renegotiation support

Outcome:
✔ Better value from existing suppliers
✔ Reduced commercial risk
✔ Improved service quality

Inconsistent processes create waste, frustration and risk.

Our process improvement services include:

  • Process mapping and standard operating procedure (SOP) design
  • Automation of processes

Outcome:
✔ Faster, more reliable operations
✔ Reduced firefighting
✔ Improved workforce productivity

Book a free operational efficiency diagnostic and identify your biggest opportunities.